Complains

Your satisfaction is our top priority, and we take all feedback seriously. If you have a complaint, please let us know so we can address the issue promptly.

How to Submit a Complaint:

  • Please email us at imperialchronos@protonmail.com with the following details:
    • Your full name and order number.
    • A detailed description of the issue or complaint.
    • Any supporting documents or photos, if applicable.

Complaint Resolution Process:

  • Upon receiving your complaint, we will acknowledge receipt within 24-48 hours] and begin investigating the issue.
  • We aim to resolve all complaints within 7 business days.

Further Assistance:

  • If you are not satisfied with the resolution provided, you may escalate your complaint to our management team by emailing imperialchronos@protonmail.com.

Customer Feedback:

  • We value your feedback and use it to improve our products and services. Thank you for helping us serve you better.