Contact Informations

At Imperial Chronos, we prioritize customer satisfaction and are dedicated to ensuring that your shopping experience is seamless and enjoyable. Whether you have questions about our products, need help with an order, or simply want more information about our services, we’re here to assist you.

How to Reach Us:

  • Email Support: For any inquiries, including product information, order status, returns, or general questions, please send us an email at imperialchronos@protonmail.com Our team is committed to responding to all emails within 24-48 hours, excluding weekends and public holidays.

Customer Service Hours:

  • Monday to Friday: 08:00 - 16:00
  • Saturday: 10:00 - 15:00
  • Sunday: Closed

Please note that emails received outside of business hours will be addressed on the next business day. We aim to provide timely and helpful responses to ensure your needs are met promptly.

Order Inquiries:

  • If you need assistance tracking your order, making changes, or have any issues with your purchase, our support team is ready to help. Please include your order number in your email for faster service.

Returns & Exchanges:

  • For information on returns, exchanges, and our policies, please refer to our Returns & Exchanges page. Should you need further assistance, our customer service team is available to guide you through the process.

Shipping Information:

  • Have questions about shipping times, costs, or destinations? Visit our Shipping Information page, or contact us directly for specific inquiries. We’ll ensure that you have all the details needed for a smooth delivery process.

Frequently Asked Questions (FAQs):

  • Before reaching out, you may find the answers you’re looking for on our FAQs page. It covers a wide range of common questions regarding our products, services, and policies.

Product Information:

  • Curious about a specific watch or need help selecting the perfect timepiece? Our knowledgeable team can provide detailed information on the brands and models we offer. Feel free to reach out for personalized advice and recommendations.

Feedback:

  • Your feedback is invaluable to us. If you have suggestions on how we can improve our service or want to share your shopping experience, we’d love to hear from you. Please send your feedback to imperialchronos@protonmail.com

Thank you for choosing Imperial Chronos. We value your business and are committed to providing you with top-notch service. We look forward to assisting you with any questions or concerns you may have.