Return & Refunds

We strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund. Please read our return and refund policies below.

Eligibility for Returns:

  • Items must be returned within 30 days of purchase.
  • Products must be in their original, unused condition with all original packaging and tags attached.

Non-Returnable Items:

  • Certain items are not eligible for return, including:
    • Accesories

Return Process:

  1. Initiate a Return: Contact us at imperialchronos@protonmail.com to request a return authorization.
  2. Prepare Your Package: Securely package the item(s) in the original packaging.
  3. Ship Your Return: Send your return to the address provided in our return instructions. 

Refund Policy:

  • Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear on your account.

Exchanges:

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at imperialchronos@protonmail.com. We will provide instructions for returning the item and issue a full refund or replacement.