Return & Refunds
We strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund. Please read our return and refund policies below.
Eligibility for Returns:
- Items must be returned within 30 days of purchase.
- Products must be in their original, unused condition with all original packaging and tags attached.
Non-Returnable Items:
- Certain items are not eligible for return, including:
- Accesories
Return Process:
- Initiate a Return: Contact us at imperialchronos@protonmail.com to request a return authorization.
- Prepare Your Package: Securely package the item(s) in the original packaging.
- Ship Your Return: Send your return to the address provided in our return instructions.
Refund Policy:
- Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear on your account.
Exchanges:
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at imperialchronos@protonmail.com. We will provide instructions for returning the item and issue a full refund or replacement.